Direct Flame Capability

The ONLY Pellet Grill with Multiple Levels of Direct Flame Heat!

Dedicated Direct Flame Mode offers the versatility to cook anything

Smoking is only half the story of grilling. With the addition of Direct Flame cooking, you can not only smoke at temps of 180 but you can sear a steak at temperatures up to 1000 degrees, for:

• Unparalleled flavor!
• Restaurant-quality, wood-fire grilling!
• Low, Medium and Xtreme Heat (ITC3 grills)!
• Unmatched searing and charring ability!

What good is a grill if it cant sear?

We hear it all the time: Pellet grills cant sear. Well, thats true in most cases, but Memphis Wood Fire Grills are different.

Our pellet grills come standard with two inserts: The first is the Indirect Insert, which is used to smoke, roast, bake, and hit high temperatures for searing without an open flame. The second insert is the Direct Flame Insert. With the Direct Flame Insert in place, grillers can access Direct Flame Modes on their controller, which allows for cooking over an open flame at high temperatures that cant be reached by most pellet grills.

This is one of our favorite features, as it gives restaurant-quality searing capabilities. The Direct Flame Insert makes searing a steak simple and gives you the flexibility and versatility that you need from an all-in-one pellet grill.

When it comes to a wood fire grill that can truly do it all, dont settle for anything less than the best

a grill that can smoke, bake, sear, roast,
AND allows you to cook over an open flame
with the switch of an insert!

How to Use Direct Flame Insert:

Before Using the Direct Flame Feature

Before you begin cooking in Direct Flame Mode on your Memphis pellet grill, make sure youre set up for success:

• Ensure that the hopper is filled with pellets
• Have your Genie Tool ready to go
• Remove the grill grates and scrape off the Savorizer
• Clean out the burn pot (using your Genie Tool!)
• Ensure that grease pans are cleaned and theres no grease left from previous cooks

Important Notes for Cooking in Direct Flame Mode

While cooking over an open flame is easy with the Memphis, you should always abide by the following tips to ensure safety and proper use of your Memphis Wood Fire Grill:

• When cooking using the Direct Flame Insert on Direct Flame Settings, the hood should ALWAYS be in the open position. A closed hood during direct flame cooks may result in an Error-1 message. This error message means that the your pellet grill has reached too high of a temperature, causing the grill to shut down to avoid any damage to the unit.
• Never leave your grill unattended during a direct flame cook.
• When the Direct Flame Insert is in place, the pellet grill is only to be operated in Direct Flame Mode (LOW, MED, EXTREME), never at a set temperature (180F-700F).
• The grill is never to be operated in Direct Flame Mode while the Indirect Insert is in place.
• While operating the grill in Direct Flame Mode, the grill temperature will not be displayed on your controller and the Food Probe will be in Read Only Mode.

ITC 3.0 Grills

The Memphis Grills Wi-Fi system is only compatible with the following network security protocols: WPA/WPA2 Personal, TLS & SSL.

Currently, our Wi-Fi may or may not be compatible with networks that use the following IEEE LAN Protocols: Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax). This list is not all-inclusive.

Memphis Wood Fire Grills will work with customers via our technical services team to determine any potential issues with Wi-Fi connection of their grill. It is our goal to provide the best possible experience and convenience with our grills. With that in mind, there are a wide range of router systems available to consumers today with various levels of internet signal strength and we cannot guarantee that the Wi-Fi system built with our grills will work in every situation.

Although we will work with you to get your system connected, the true value of our grills is the amazing cooking experience it provides. With the ability to smoke, roast, grill, braise, bake and sear at temperatures well above 900 degrees with multiple levels of our Direct Flame technology, there is nothing you cant cook to perfection. We sincerely hope you enjoy the flexibility and simplicity of using your Memphis Wood Fire Grill.

For iPhone Users Only

During the design process for the Memphis 3 App, Apple iOS connection authentication changes occurred. As such, for iPhone users with the grill serial numbers listed below, the following process will need to be implemented for the initial App setup only, in order to use the Memphis 3 iOS App. (This is not required for Android App users.)

Affected Models:
VG0001S: Serial numbers 30001-30267
VGB0001S: Serial numbers 30001-30297
VG0002S: Serial numbers 30001-30186
VGB0002S: Serial numbers 30001- 30216

The serial number can be verified on the label underneath the hopper lid.
User Device: Apple devices running iOS 13 or above.

Click here for Instructions

Wi-Fi Setup Instructions

To connect your ITC 3 grill to Wi-Fi, view our YouTube video, or follow the step-by-step instructions provided below.

Connecting the Grill to Your Wi-Fi

1. On your grill, register your account in the Memphis 3 App before proceeding.

2. Navigate to the Settings Screen (far right icon) on the Memphis Grill.

3. Press WiFi to navigate to the Connection Screen.

4. Press Connect WiFi to start Wi-Fi setup. The screen will display Visible on Bluetooth to show it has started.

5. Using your phone or tablet, log into the Memphis 3 App using our account email and password.

6. If this is your first time setting up a grill on the app, a window will pop up asking to Provision Grill or Add Existing. Press Provision Grill. If this isnt the first grill being added to your account, select the settings gear in the top right corner and press Add Grill to get the popup.

7. Select your home Wi-Fi network from the scan list shown, enter the Wi-Fi password, and press Provision. Note: The Wi-Fi network must be a 2.4 GHz network to appear on the list.

8. Enter the Bluetooth Pin to complete provisioning.

9. Once the connection is complete, the Memphis Grill will display Connection Successful and update in WiFi screen information. The WiFi connection bars will also be displayed in the top right corner.

After the Wi-Fi is connected, a popup window will appear in the Memphis 3 App asking for the MAC address and Grill Name. (This information can be found on the WiFi screen of the Memphis Grill. Press the Settings Menu (bottom right icon)>WiFi>WiFi screen.) Enter this information in the popup and select Done.

WiFi Setup During Cook

Users setting up WiFi are noticing the grill display is freezing on the WiFi setup screen. This freeze is purposeful and is how the firmware is supposed to operate so the controller can process the WiFi setup. This freeze means that the screen won't take any input from the user and won't change until the user has completed the WiFi setup successfully. This can cause problems if the user starts the WiFi setup during a cook. In a cooking state, the controller isn't able to process information to maintain the temperature control.

Affected Models:

• VG0001S-30001+
• VGB0001S-30001+
• VG0002S-30001+
• VGB0002S-30001+
• ITC 3 grills that are running Grill Firmware V0.90 or lower.

The serial number can be verified on the label underneath the hopper lid.

Solution:

1. The user must connect to WiFi while the grill is not cooking (plugged in and on, but not heating/cooking).
2. Once the grill is connected, navigate to the OTA Update menu.
3. Press download to begin downloading the latest firmware update.
4. Once the download has been completed, press "Install" to initiate the firmware update.
5. The grill will restart itself once the update is completed.
6. The grill firmware version should show as V0.91 or higher. The updated firmware will only allow the user to setup WiFi while the grill is not cooking. The controller will still freeze during the WiFi setup until the WiFi is connected successfully. This is a normal operation.

The Memphis Grills app compatible with your grill is based on the serial number of the grill.

Grills with a serial number of 30001 and higher are compatible with the Memphis 3 app.

Grills with a serial number of 5000 to 29999 are compatible with the Memphis Grills app.

You can find the grills serial number under the hood of the pellet hopperit is the set of digits following the model number. For example, if the number under the hood is VG0001S30200, the serial number would be 30200.

All Memphis grills come standard with our exclusive Intelligent Temperature Control (ITC). Just set your desired temperature from 180 to 650 degrees (depending on the model) and the ITC will maintain the internal temperature of the grill based on the grills internal thermal sensor. No need to adjust temperature as ambient conditions change the ITC will adjust for you. The precision and dependability of the ITC allow for year-round, all-weather cooking even in the most inclement conditions.

The temperature shown on the Memphis controller display is an average cook chamber temperature, which is run through a proprietary algorithm that both emulates the six probes placed in various locations one inch above the grates and factors in the convection properties of the grill. This algorithmic system is very similar to one used in your kitchen oven, and if you set your oven to 400F and place your probe in it, you will see that there is a difference in the displayed temp vs your probe temp. If you are using a certified third-party probe, you are only measuring the temperature in one specific spot at one specific time, which is not an accurate representation of the cook chamber temperature (or oven temperature).

Based on our extensive testing your Memphis grill will consume on average between 0.3 and 2.8 pounds per hour at 70 F, depending on the temperature setting. However your Memphis grill is controlled by our exclusive Intelligent Temperature Control (ITC). The ITC will vary the air and fuel rate and based on the set point and actual internal thermal sensor readings so that you can maintain consistent internal temperatures.

We do recommend Memphis 100% natural wood pellets. These pellets come in 6 different flavors: Apple, Cherry, Hickory,